AI Receptionist now answers on WhatsApp 24/7

Never LoseAnotherBooking.

The complete appointment booking platform built for modern businesses.

Mawaed / schedule
4 branches

Today

Saturday, 14 March

  • 09:00Dr. Amara — ConsultationClinic · Room 3confirmed
  • 11:30Hair colour — Studio 2Salon · Nadiaconfirmed
  • 13:15Physio follow-upClinic · Room 1confirmed
  • 15:30Facial — LaylaSpa · Studio 1holding
MWhatsApp BusinessAI Receptionist · online

No-shows

−0%

since reminders on

Trusted by modern businesses

ClinicsSalonsConsultantsFitnessCar RentalsReal EstateLaw FirmsSpasBeautyEducationClinicsSalonsConsultantsFitnessCar RentalsReal EstateLaw FirmsSpasBeautyEducationClinicsSalonsConsultantsFitnessCar RentalsReal EstateLaw FirmsSpasBeautyEducationClinicsSalonsConsultantsFitnessCar RentalsReal EstateLaw FirmsSpasBeautyEducation

0%

fewer no-shows

after reminders

0x

faster reply time

vs. manual chat

0%

bookings after hours

handled by AI

0h

saved weekly per branch

front desk time

Everyunansweredmessageisrevenuewalkingout.

Most businesses lose bookings long before the customer arrives — in the gaps between chat, calendar and cashbook.

Missed appointments

Double bookings

Manual WhatsApp replies

No online booking

Lost customers

No reminders

Poor follow-ups

No customer management

Paper records

No analytics

One platform.

Mawaed replaces the notebook, the spreadsheet, the reminder app and the missed call.

The platform

Everything the front desk needs, nothing it doesn't.

Pick a surface and watch the product respond. This is the same interface your team uses every morning.

yourbusiness.com/book

Book an appointment

Studio Layla · Dubai

1/5
Service
FacialHair colourHaircutKeratin
Staff
LaylaNadiaAny available
Branch
DowntownMarinaAl Barsha
Date
Fri 13Sat 14Sun 15
Time
11:0013:4515:30

A booking page on your own domain.

Online booking

Your own booking page, on your own domain.

Service, staff, branch, date, time. Five decisions, no phone call, no back-and-forth — and it never contradicts your calendar.

Deposits and prepayment rules

Buffer time and travel gaps

Custom intake forms and fields

Cancellation windows enforced automatically

yourbusiness.com/book

Book an appointment

Studio Layla · Dubai

1/5
Service
FacialHair colourHaircutKeratin
Staff
LaylaNadiaAny available
Branch
DowntownMarinaAl Barsha
Date
Fri 13Sat 14Sun 15
Time
11:0013:4515:30
Smart calendar

A real operational system, not a booking widget.

Working hours, holidays, staff assignment and multi-branch availability — resolved before a slot is ever offered.

Mawaed / schedule
4 branches

Today

Saturday, 14 March

  • 09:00Dr. Amara — ConsultationClinic · Room 3confirmed
  • 11:30Hair colour — Studio 2Salon · Nadiaconfirmed
  • 13:15Physio follow-upClinic · Room 1confirmed

Working hours

09:00 – 21:00

Per branch, per staff

Holiday blocking

Eid · 3 days

Availability closed automatically

Staff assignment

Skill-matched

Only qualified staff are offered

Mawaed / customers
SA

Sarah Ahmed

VIPReturning

Appointments

12

Last visit

14 March

Total spent

AED 2,840

Service history

14 MarFacial — LaylaAED 320
02 MarHair colour — NadiaAED 540
11 FebKeratin — LaylaAED 780

Note

Prefers late afternoon. Sensitive skin — avoid strong peels.

Customer CRM

The regulars stop being anonymous.

A message arrives, the customer is matched, the profile opens and the appointment is written to their history. Nobody retypes anything.

Matched

WhatsApp → profile

Tagged

VIP, returning, risk

Tracked

Spend and visits

AI Receptionist

It answers at 11pm.
It books at 11pm.

A WhatsApp receptionist that handles FAQs, books, reschedules, cancels, qualifies leads and hands over to a human the moment it should.

Customer
WhatsApp
AI
Calendar
CRM
Confirmation
MStudio Layla · WhatsAppAI Receptionist · online
Hi, this is Mawaed at Studio Layla. How can I help?

Live simulation — tap a message to see the receptionist reply.

Live handoff rules

Complaint detected→ route to manager
Bulk / corporate enquiry→ sales owner
Payment issue→ finance queue

What happens behind the reply

  1. 01Intent understood and language matched
  2. 02Calendar checked for a real, bookable slot
  3. 03Staff assigned by skill and load
  4. 04Customer matched or created in CRM
  5. 05Confirmation and reminders scheduled
Industries

One platform, configured for how your trade actually works.

Salon

Chairs full, phone quiet.

Hair ColourFacialHaircutKeratin

Next available

15:30

Saturday, 14 March

Assigned

Layla · Senior stylist

Booked via

WhatsApp · AI Receptionist

DentalBarbersMassagePhotographersVeterinaryPet GroomingAutomotiveHotelsConsultantsand more

Customisation

Your business.
Your booking experience.

Brand, fonts, services, pricing, booking rules, forms and automations — configured, not coded.

Configuration

Brand colour

Typography

Corner radius

14px

Services & pricingconfigured

Booking rulesconfigured

Forms & fieldsconfigured

Automationsconfigured

yourbusiness.com/book
SL

Studio Layla

Dubai · Downtown

Book your next appointment

Facial · 60 minAED 320
Hair colour · 90 minAED 320
Haircut · 30 minAED 320
Keratin · 120 minAED 320
Integrations

Connected to the tools already running the business.

Nothing to migrate, nothing to abandon. Mawaed sits in the middle and keeps everything in sync.

WhatsApp
Google Calendar
Outlook
Zoom
Email
SMS
Google Maps
Meta Pixel
Google Analytics
Webhooks
REST API
Mawaed
Everything else

The rest of the system, in brief.

Front of house

Online Booking, Smart Calendar and Appointment Management working from one source of truth.

Online BookingSmart CalendarAppointment ManagementMobile Friendly

15+

modules included

no per-feature upsells

Customer CRM

Profiles, tags, notes, spend and full service history.

Staff & Branch Management

Shifts, skills, load balancing and per-branch rules.

Website CMS

Pages, services and content edited without a developer.

Messaging

WhatsApp Automation

SMS & Email

Marketing Tools

Governance

Reports & Analytics

Roles & Permissions

Security

Security

Built for the business behind every booking.

Encrypted

In transit and at rest, end to end.

Role permissions

Front desk sees bookings, not payroll.

Automatic backups

Point-in-time recovery, no action needed.

Audit logs

Every sensitive change, attributable.

Pricing

Simple pricing.
Serious infrastructure.

Early access · limited launch pricing

Starter

AED 500/mo

Setup AED 4,000

Normally AED 700/mo · Setup AED 5,000

Booking Website

Online Booking

Calendar

Customer CRM

Staff Management

CMS

WhatsApp Notifications

Email Notifications

Reports

Mobile Friendly

Most popular

Growth

AED 1,000/mo

Setup AED 6,500

Normally AED 1,200/mo · Setup AED 7,700

Everything in Starter

AI Receptionist

WhatsApp Automation

Advanced CRM

Marketing Automation

Memberships

Loyalty

Inventory

POS

Analytics

Multi-Branch

Advanced Reports

Priority Support

Enterprise

Custom

Tailored to your operation

Unlimited branches

Custom integrations

Dedicated support

SLA

White label

API

Early launch pricing, locked in.

FAQ

Questions, answered plainly.

Most businesses are live within a week. We configure services, staff, branches and booking rules with you, then hand over a booking page on your own domain.

No. Customers book from a link or chat on WhatsApp. There is nothing to download, and nothing to remember.

Yes. Each branch keeps its own hours, staff and calendar, while reporting rolls up into one view for the business.

It answers FAQs, books, reschedules and cancels appointments, qualifies leads and hands the conversation to a human the moment a rule is triggered.

Automated confirmations and reminders are the single biggest lever we see — businesses using reminders report around 42% fewer no-shows.

No. Your booking site, content and branding are managed from the built-in CMS. If you already have a website, we embed booking into it.

Data is encrypted in transit and at rest, access is scoped by role, backups run automatically and every sensitive action is written to an audit log.

Onboarding, configuration and ongoing support are included. Growth plans get priority response, Enterprise adds a dedicated contact and SLA.

Yes. The launch rate stays on your account for as long as your subscription remains active.

Ready to stop losing bookings?

Book a live demo today and see your own calendar, running on Mawaed.

Never miss a booking